Privacy Policy

1. General

Bangla Sahayata Kendra (BSK) collects personal information only to deliver services requested by citizens. Information submitted through service applications, citizen forms, or contact forms is used strictly for processing and response purposes.

https://bsk.wb.gov.in/

BSK does not create citizen profiles for commercial use. Users are advised not to share unnecessary personal details in open communication fields.

2. Automatic Collection and Storage of Information

When you browse the portal, limited technical information may be automatically recorded for security and service improvement.

• IP address used to access the portal (including BSK center IP where applicable)
• Login name (where login-based services are used)
• Date/time of access and session activity details

This information is used for operations, analytics, and faster service delivery. It is not used to personally track individual browsing behavior.

3. Site Security

Government systems use standard security monitoring tools to detect unauthorized attempts to upload, alter, or damage information. Unauthorized attempts may be punishable under applicable law, including provisions of the IT Act, 2000.

4. Performance Measurement

Portal usage data may be analyzed to improve service quality, identify popular services, and support grievance redressal. This may include analytics tools such as Google Analytics. BSK does not sell or share personal data with unauthorized third parties.

5. Communication with Citizens

Contact details such as mobile number or email may be used for service-related communication, including application status updates, alerts, or feedback requests.

6. Website Security Policy

BSK is committed to protecting personally identifiable information (for example: name, address, date of birth, and identity document details). Data provided through BSK centers or directly via the portal must only be used for authorized service delivery purposes.

7. Links to External Websites/Portals

The portal may link to external government websites and social media platforms for citizen convenience. BSK is not responsible for external content, reliability, or availability, and such links should not be treated as endorsements.

8. Data Quality, Access, and Security Controls

BSK takes reasonable steps to keep portal data accurate and current. Content may change without prior notice.

The portal is hosted in a secured state data center environment with layered controls including firewalls, IDS, regular patching, anti-malware updates, logging, and periodic audits. Application and server security audits are conducted before and after deployment updates as required.

9. Contacting Us

For questions regarding this Privacy/Security Policy, contact:

10. Notice and Disclaimer

This portal is designed, developed, and hosted for public service delivery. While every effort is made to ensure content accuracy, information on the portal should not be interpreted as legal advice. The Government of West Bengal and implementation agencies are not liable for indirect or consequential loss arising from use of this portal, subject to applicable law.