Monday - Saturday, 8AM to 10PM

Frequently Asked Questioins

  • BSKs are single window service centres set up by the State Government to provide government services through an online portal (https://bsk.wb.gov.in), free of cost at the grassroots, and also to strengthen the existing system of information dissemination on various social and development schemes.

  • As of now, there are 3561 BSKs spread across 23 districts of the state.

  • Bangla Sahayata Kendras are set up across the state, in the offices of District Magistrates, Sub-divisional officers, Block Development Officers, Health centres, Urban Local Bodies, Government aided libraries and office of the SI of schools.

  • Find your nearest BSK here (bskwb.org)

  • BSKs are single window service centres where all notified government services can be availed without visiting various government offices. A citizen can come to his/her nearest BSK center and avail any government service as notified from time to time. The DEO assists the citizen to provide required service through the online portal and/or provide required information, as the case may be.

  • The services are provided online by the Data Entry Operators (DEOs) of BSKs through an integrated web portal (www.bsk.org).

  • Data Entry Operators (DEOs) are in charge of dispensing services to the citizens at the BSK kiosk. There are two DEOs at every BSK.

  • The timings of the BSK centres are from Mondays to Saturdays (10:00 AM to 05:00 PM.)

  • As of now, the BSKs provide 267 services. Some of the important services include application for Swasthya Sathi card, Digital Ration Card, Income Certificate, Caste Certificate, Kanyashree, Aikyashree etc.

  • Find a detailed list of services here (bskwb.org)

  • No, you are NOT required to pay any service charge for availing your service, it is completely free of cost.

  • Yes, various bills and dues payable to the government, can also be paid through BSKs.

  • YES, you should mandatorily ask for and collect your receipt on services involving cash deposit.

  • As of now, that facility is NOT available at BSKs.

  • Yes, a citizen can apply again after verifying the reasons for rejection.

  • The citizen can visit the nearest BSK to check the status of their application.